Studio Policies
Questions about Payment Policy
Which payment methods are accepted by DP Studio?
DP Studio accepts the following payment methods: Credit cards, Money Orders, Casher's Checks. If you select
to pay with a credit card, our secure check out option is the safest and fastest way to transfer money. We
do not accept cash or personal checks.
Which credit cards are accepted?
We accept the following credit cards: VISA, MasterCard, and American Express.
Whom should I make the Cashier's Check payable to?
Please, make your Money Orders and Casher's Checks payable to the DP Studio, P.O. Box #45341-3000, Madison,
WI 53711. Also, make sure to include your order number when sending a Bank Check or Money Order, so we can
match your payment to the ordered item.
How much is the required deposit?
The amount of the required deposit is typically 50% of the total price. It is our way to insure that we can
cover all the raw material expenses and the artist's labor in case of order cancellation. The amount of the
deposit will be specified on the price estimate for your order.
When should I pay the deposit?
The deposit should be paid within ten business days after receiving the estimate for the item you are about
to order. All the estimates are guaranteed for ten business days only due to the liquid nature of valuable
metals and gems markets. If you did not pay your required deposit within the specified period, please,
contact us if you are still interested in proceeding with your order, and we will
send you a new estimate.
When should I pay the remainder of the bill?
You will be sent a final invoice when your order is ready. The final invoice should be paid in full within
ten business days. If no payment was made during the specified period, the artist reserves the right to keep the item.
Questions about Shipping Policy
What is DP Studio's Shipping Policy?
As a token of our appreciation of your business, DP Studio provides free shipping and insurance for all the items.
All the items are shipped via FedEx Overnight delivery within two business days after being paid in full. A signature
upon delivery is required.
Is the local pick up option available?
According to our company's policy, a local pick up option is not available.
How long does it take to ship an item?
All our items are shipped within two business days after being paid for in full.
How long does it take to receive an item?
All the items are shipped via FedEx Overnight delivery to insure the fastest delivery possible. Please, allow
72 hours for order shipped on the weekend or holiday.
How would I know that the item has been shipped to me?
After the item has been shipped, you will receive a notice with FedEx tracking number.
How to check the status of the delivery?
To check the status of the delivery, please, contact FedEx online or at +1 800 463 3339.
Questions about Return Policy
Can I return an item?
Due to the nature of our business and the fact that all of our products are maid upon client's request,
all the sales are final and non-refundable.
Can I return an item that was damaged during delivery?
According to our company's policy, we will provide a full repair for an item damaged during the shipping
at no charge. The shipping of the repaired item is at client's expense. Otherwise, there is no refund for a damaged item.
Copyright © 2007 Glowing Mind. All rights reserved. Designed and powered by Glowing Mind.