F.A.Q.
Frequently Asked Questions
Frequently Asked Questions Section contains the question-answer collection of most
common inquiries we have heard from our clients as well as from users of our website.
F.A.Q. is intended for users as the alternative way to introduce the DP Studio,
its products, ways we do business, and warranties we grant our clients with.
Studio and Website
Questions about Studio
- Who is the artist?
- When was the DP Studio established?
- Where is the DP Studio located?
- What type of business is this?
- Where can we see the artist's exhibitions?
- Is there a printed version of the studio catalogue?
- How to contact DP Studio?
Questions about Website
Products and Services
Questions about Products
- Are all the jewelry items handcrafted?
- Are all the designs presented in the portfolio available for purchasing?
- Will the ordered item look exactly like in the portfolio?
- Can I alternate design elements?
- Which design elements can be alternated?
- Can I have an item made according to my personal design?
- Are all DP Studio jewelry pieces stamped and certified?
- Which gemstones does DP Studio use in the jewelry production?
- Which precious metals does DP Studio use in the jewelry production?
Questions about Services
Ordering Process
- How to order an item from DP Studio?
- How to order unique item from DP Studio?
- How to check the price of an item?
- Why is non-refundable deposit required?
- Is it possible to cancel an order?
- Can I alternate details after the order has been placed?
- Would I be notified about the status of my order?
- What is the easiest way to place an order?
- How long does it take to process an order?
- Do special request orders take longer to make?
Studio Policies
Questions about Payment Policy
- Which payment methods are accepted by DP Studio?
- Which credit cards are accepted?
- Whom should I make the Cashier's Check payable to?
- How much is the required deposit?
- When should I pay the deposit?
- When should I pay the remainder of the bill?
Questions about Shipping Policy
- What is DP Studio's shipping policy?
- Is the local pick up option available?
- How long does it take to ship an item?
- How long does it take to receive an item?
- How would I know that the item has been shipped to me?
- How to check the status of the delivery?
Questions about Return Policy
Warranty and Care
Questions about Warranty
- Are all DP Studio jewelry pieces stamped and certified?
- What is a warranty certificate and what kind of warranty it grants?
- What is classified as a "damage within a reasonable use"?
Questions about Care
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